Non-urgent advice: We Value Your Feedback!
At Lilyville & Parsons Green, patient feedback is vital. As a teaching practice, continuous professional development and constant learning are central to our ethos, and we are dedicated to delivering high-quality care at every level.
Constructive feedback helps us grow, improve, and enhance the services we provide. Just as importantly, we appreciate hearing what we’re doing well — it lets us know what’s working and encourages our team in their ongoing commitment to excellent care.
Thank you for sharing your experience and helping us to continually improve.
Complete our feedback form (Friends and Family Test (FFT))
This is sometimes called ‘Friends and family feedback’ and you may have been directed here by someone at the practice.
You’ll be asked to answer a short form which asks you about the experience you’ve had using our services.
This type of feedback is anonymous, which means we will not know who it is from.
Join our Patient Participation Group (PPG)
Our Patient Participation Group allows patients to get involved in what we do in the practice. You can tell us how we can meet your needs as a patient.
Make a formal complaint
Most issues can be sorted out at the time they happen and with the person involved. You should try to resolve the issue this way before you submit a complaint.
If you cannot resolve the issue this way, you can then submit a formal complaint.
Before you do this you can get free, confidential advice from your local Healthwatch team.